The Romanian tax authority (ANAF) is preparing to launch a conversational virtual assistant powered by artificial intelligence, which will be integrated into the institution’s communication platforms. The system will work alongside the existing contact center, which already includes chat support, explained Rodica Duță, Deputy Director General of the Directorate for Taxpayer Assistance, during the Fiscality and Technology Summit organized by the Chamber of Tax Consultants at GoTech World.
The chatbot will be directly connected to the call center: when the AI is unable to provide an answer, the conversation will be transferred to a human operator. If the inquiry concerns a newly introduced legislative measure and no immediate answer can be given, the question will be redirected to a contact form for further legal interpretation.
Read full article here: turnovernews.com
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