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HomeCAREERSTudor Brad, the GM of BetterQA: Dreaming was all we could do...

Tudor Brad, the GM of BetterQA: Dreaming was all we could do back then.

Tudor Brad, the Managing Director of BetterQA, is a visionary leader whose pioneering efforts in the field of Quality Assurance (QA) have significantly transformed how healthcare technology communicates. With a rich background as a QA engineer, Tudor first made his mark by leading a groundbreaking project in the United States aimed at transitioning hospitals from traditional pager systems to an integrated communication platform that featured VoIP, alarms, and text messaging across mobile and web interfaces. This initiative not only underscored his innovative spirit but also his ability to spearhead and nurture a team of up to 12 QA engineers toward achieving remarkable success.

Driven by his passion for technology and an unwavering commitment to excellence, Tudor leveraged his extensive industry contacts to secure pivotal projects within the healthcare sector. This experience paved the way for the inception of BetterQA, a company that quickly distinguished itself in the QA industry under Tudor’s leadership. Recognizing the limitations of a referral-dependent growth model, he established a dedicated marketing department aimed at effectively communicating BetterQA’s unique value to potential clients across the EU and the US.

Today, BetterQA stands as the most reviewed software testing company on Clutch, a testament to the enduring relationships and the consistent, high-quality service it provides. Despite the unforeseen challenges brought about by the COVID-19 pandemic, Tudor’s strategic foresight and adaptability have ensured that BetterQA continues to thrive, marking a significant chapter in his illustrious career. His journey from a QA engineer to the Managing Director of a leading QA firm is a reflection of his innovative mindset, dedication to his craft, and the profound impact he has made on the industry.

C&B: What is the story of your career progression?

Tudor Brad: My career began on the front lines of QA engineering, where I had the opportunity to lead a groundbreaking project for a U.S. healthcare system. This pivotal experience not only honed my technical skills but also ignited my passion for leveraging technology to streamline and improve healthcare communications. The challenge of transitioning hospitals from traditional pagers to an integrated platform, featuring VoIP, alarms, and text messaging, was both exhilarating and enlightening. It taught me the importance of innovation, team management, and the direct impact of our work on people’s lives.

Following this formative project, my entrepreneurial spirit took the helm, guiding me to establish BetterQA. As the founder and Managing Director, I’ve led our company from its early days as a startup reliant on referrals to its current status as a benchmark in the QA industry. This journey wasn’t just about growing a business; it was about cultivating a brand that resonates with quality, reliability, and innovation.

I recognized early on that to truly scale and make an impact, we needed to reach beyond our immediate network. Establishing a dedicated marketing department was a strategic move to communicate our value proposition more effectively. This not only broadened our reach across the EU and the US but also led to BetterQA becoming the most reviewed software testing company on Clutch—a milestone that speaks volumes about our commitment and the trust clients place in us.

Looking back, my transition from a hands-on QA engineer to managing a leading firm in the QA space reflects a journey filled with learning, adaptation, and unwavering commitment to excellence. Every step has reinforced my belief in the power of teamwork, innovation, and a client-centric approach in navigating the challenges and opportunities that come our way.

C&B: What were your childhood/adolescent dreams, and what are they now?

Tudor Brad: Reflecting on my childhood and adolescent years, my dreams were always fueled by a deep-seated passion for cars and motorsports. I was that kid whose eyes would light up at the sight of any car that hinted at speed and performance. Dreaming was all I could do back then, fantasizing about the day I could sit behind the wheel of a sporty car, feeling the power at my fingertips. It wasn’t about the luxury for me; it was the love for the engineering marvels these vehicles represented.

Fast forward to today, and I’ve turned some of those dreams into reality. While you won’t find Lamborghinis or Ferraris in my collection, I’ve gathered a humble ensemble of cars that hold a special place in my heart. My collection now includes a few German and French cars. They may not be the epitome of luxury or the fastest on the track, but each one tells a story, a reminder of my journey from dreaming about them as a child to cherishing them now.

My dreams have certainly evolved over the years. Beyond my continuing love for cars, my aspirations now extend into my professional life with BetterQA. My dream is to drive innovation in the QA industry, much like the engineers behind the cars I admire. I aim to lead my team in pushing the boundaries of what’s possible, ensuring quality and reliability in the software we use every day. Just as collecting cars is a testament to my personal journey, building and growing BetterQA is about leaving a lasting impact on the tech world, making software safer, more reliable, and accessible for everyone.

C&B: What are the life and work principles you follow?

Tudor Brad: At the core of both my personal and professional ethos lies a steadfast belief in commitment and hard work. These principles have not just guided me; they’ve been the bedrock upon which I’ve built my career and the foundation of BetterQA. I’ve always held the conviction that with enough dedication, any goal is within reach. However, true success is not just about individual efforts; it’s about the collective strength of a team working towards a common vision. This belief was crystallized early in my career when leading projects that required not just my expertise but the combined efforts of every team member to navigate complex challenges and achieve our objectives.

The secret sauce, as I like to call it, is indeed having a great team. It’s about surrounding yourself with individuals who not only share your commitment and work ethic but also bring their unique perspectives, skills, and creativity to the table. This synergy is what transforms good projects into great ones, and it’s what has allowed BetterQA to thrive in the competitive QA industry.

Another principle I follow is the importance of continuous learning and adaptation. In the tech world, where innovation is constant, staying open to new ideas and approaches is crucial. It’s about being agile, not just in our project methodologies but in our mindset. This principle has driven me to foster a culture of learning and growth within BetterQA, encouraging my team to always seek better solutions and embrace change as an opportunity for improvement.

Lastly, integrity and transparency guide my interactions, both within my team and with our clients. Building trust through honest communication and delivering on our promises are non-negotiables for me. These values ensure that we not only meet but exceed the expectations placed upon us, solidifying lasting relationships in the process.

These principles—commitment, teamwork, continuous learning, and integrity—have not only shaped my journey but also the ethos of BetterQA. They remind us daily of who we are and what we strive to achieve, fueling our passion to make a difference in the world of software testing.

C&B: Have the pandemic and economic crises influenced your professional life?

Tudor Brad: The pandemic and subsequent economic crises have undeniably reshaped the landscape of many industries, including ours. At BetterQA, we prided ourselves on being ahead of the curve in terms of remote work. This foresight allowed us to seamlessly transition into a world where remote work became the norm rather than the exception. The shift did not disrupt our operations or our commitment to delivering high-quality QA services. In fact, it reaffirmed our belief in the efficiency and effectiveness of remote work, underscoring our ability to adapt to changing circumstances while maintaining our standards of excellence.

However, the broader economic uncertainty that accompanied the pandemic posed its challenges. It affected the flow of projects and, subsequently, our growth plans. We observed a shift in the market’s dynamics, with some clients scaling back on new initiatives or delaying projects due to budgetary constraints. This reality required us to be more flexible and innovative in our approach, finding ways to offer our services that aligned with the changing needs and capacities of our clients.

Despite these hurdles, the situation presented us with opportunities for learning and growth. We refined our processes, focused on strengthening client relationships, and explored new markets and services that could benefit from our expertise. It taught us the importance of resilience and the value of a proactive mindset in navigating through uncertain times.

In reflection, while the pandemic and economic crises presented challenges, they also underscored the strength and adaptability of our team at BetterQA. These experiences have honed our ability to navigate uncertainty, solidifying our commitment to quality and innovation in the face of adversity.

C&B: Can you share any amusing situations from your professional experience?

Tudor Brad: Absolutely, I’ve had my share of amusing moments, and one that stands out involves a junior engineer of ours, experiencing what you might call a rite of passage in the world of software testing. It was during one of his first client meetings, a scenario many of us can relate to, where the weight of wanting to make a good impression can feel quite heavy. As the meeting commenced, it became apparent that his nervousness wasn’t just a fleeting case of the jitters but rather a full-blown orchestration of them.

As he began to speak, his words tumbled out in a hurried stream, much to the surprise of everyone present – both on our team and the client’s. His presentation, meant to be a straightforward overview of our testing process, turned into a rapid-fire delivery that would give auctioneers a run for their money. The situation was further amplified by his attempt to regain control, which only led to more nervous laughter from him, which, in turn, became infectious.

The room, initially filled with the high stakes atmosphere typical of client meetings, transformed into a space of warmth and camaraderie. Laughter, they say, is a universal language, and it certainly spoke volumes that day. It broke down the barriers, reminding us that at the heart of all this technology, we’re all human. Our client, rather than being put off, was charmed by the genuine moment, and it led to a more relaxed and productive discussion thereafter.

Reflecting on it, the incident didn’t just serve as a memorable day at work but also as an important lesson for our team. It underscored the value of patience, support, and a good sense of humor, especially in nurturing the growth of our members. It reminded us that perfection is less about the absence of mistakes and more about how we respond to them. And for our junior engineer? It became a cherished memory and a story of encouragement he now shares with newcomers, illustrating that it’s okay to be human, to be nervous, and most importantly, to laugh at ourselves.

C&B: You have a potential client/partner or employer in front of you. What’s the sentence that convinces them?

Tudor Brad: In the dynamic landscape of software development, where quality assurance is paramount, I stand firm in the conviction that “In the same way a chef wouldn’t judge their own culinary creation, we believe a development team shouldn’t be the sole arbiters of their software’s quality.”

At BetterQA, our independence as a QA provider isn’t just a business model—it’s our pledge to deliver unbiased, rigorous testing that ensures your software isn’t just functional but flawless. We don’t merely look for bugs; we advocate for excellence, integrity, and transparency in every line of code. This commitment sets us apart and is why partnering with us is not just an investment in QA, but a guarantee of your software’s success in the hands of your users.

C&B: What advice do you have for beginners or those who are undecided?

Tudor Brad: To all beginners or those standing at the crossroads of decision-making, my advice is grounded in the very journey I’ve traversed:

 “Dive in with the resources at your disposal. Initial setbacks are not failures; they are the raw material for your future success. The path of innovation and entrepreneurship is paved with lessons learned from each attempt, each challenge faced. It’s crucial to step beyond the familiar comfort of the known and venture into the uncharted with an open heart and a willing mind. The unknown is not to be feared but embraced, for it is in those moments of uncertainty that the most profound growth occurs. Your willingness to explore, adapt, and persevere will not only fuel your personal development but also pave the way for breakthroughs that can reshape industries. Remember, every expert was once a beginner. Your journey towards making a significant impact starts with the courage to take that first step and the resilience to keep going, no matter the hurdles. Break free from your comfort zone, for it is beyond its confines that your true potential lies waiting to be discovered.”

C&B: What is your opinion about society and its evolution?

Tudor Brad: In reflecting upon society and its evolution, particularly in the context of our rapidly advancing technological landscape, my views are nuanced. While technology possesses the extraordinary capacity to bridge vast distances and bring us closer together, paradoxically, it also harbors the potential to widen the gap between us on a personal level. The essence of human connection, which thrives on the warmth of face-to-face interactions, seems to be diminishing in the glare of screens and digital narratives.

The digital age, with all its conveniences, has inadvertently led us to a juncture where the line between connectivity and isolation blurs. The immediacy and accessibility of online platforms, while revolutionary, often serve as a double-edged sword. On one hand, they offer unprecedented ways to share our lives with others; on the other, they risk reducing our experiences to mere highlights, consumed in isolation.

There’s something irreplaceable about the laughter, the expressions, and the shared silences that fill the spaces between us when we gather in person. These moments, rich in their simplicity, forge bonds that are difficult to replicate through digital mediums. As we navigate through the digital era, it’s imperative that we strike a balance. We must harness technology to enhance our lives without letting it detract from the depth and quality of our real-world relationships.

Thus, as we continue to evolve alongside technology, my hope is for a societal shift towards a more mindful use of these tools. Let’s leverage technology to complement, not replace, the irreplaceable value of human connection. In doing so, we can aspire to a future where technology acts as a bridge to stronger, more meaningful connections, rather than a barrier.

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